Frequently Asked Questions

Delivery

Your meals will arrive FRESH on ice in a cooler bag, twice per week. We’ll pick up the previous delivery’s cooler bag and ice pack – kindly leave them outside your door – when we make your next delivery. If you would like to know the delivery/pick up time for your area please CLICK HERE. Times are approximate and are subject to change.

Please note: These times are subject to change. For a more accurate time of delivery you will be provided with your drivers name and number after you register with us.

Kitsilano & on the south side of cambie/burrard bridge

Sunday & Wednesday’s between 5:30pm & 7:30pm

South Vancouver & Richmond
Sunday & Wednesday’s between 5:30pm and 7:30pm

Downtown Vancouver

Monday and Thursday’s between 5:30am & 8:30am

North & West Vancouver

Monday and Thursday’s between 9:00am & 11am

Langley, Abbotsford, Chilliwack
Sunday & Wednesday’s between 5:30pm and 7:30pm

It is important to swap your empty cooler bag with ice pack with each delivery. For pick up locations please swap your bag with each pick up. You can either give it to the person who is working or leave the empty bag in the fridge.

If you forget to return your cooler or they are being held at any time, there is a $10 fee for a new cooler as we don’t know when we will get them back and our delivery coordinator has to create you a new bag with your name on it. However,​ if a new cooler is purchased it remains yours should you forget again.

Your meals will arrive FRESH on ice in a cooler bag, twice per week. We’ll pick up the previous delivery’s cooler bag and ice pack – kindly leave them outside your door – when we make your next delivery.

If coolers are being held at any time, there is a $10 fee for a new cooler. Once the new cooler is purchased it remains yours should you forget again.

Meals must not stay in their cooler bags longer then 2 hours.
The temperature range in which food-born bacteria can grow is known as the danger zone. This is from roughly 4–5 to 60 °C (39–41 to 140 °F). Food that remains in this zone for more than two hours should not be consumed. Foodborne microorganisms grow much faster in the middle of the zone, at temperatures between 21 and 47 °C (70 and 117 °F). Fitness Foods is not responsible for meals that are not refrigerated or kept out of the danger zone.

Meal info

Providing our clients with excellent service is of utmost importance to us and strict quality control practices are in place. However, if you do have a concern about any aspect of our service, or a particular meal, please notify us immediately so that we may resolve the issue. Any meal that does not meet your standards must be returned to ensure a refund.

Our skilled staff all carry a food safety​ certificates. We take every precaution to ensure in your quality of food. In the rare chance you should get sick we are not held responsible for illness or allergies.

We go above and beyond to keep meals as consistent as possible. If the ​products we order come in and do not meet our standards we have the right to change ingredients in our meals at any time.

Each meal features a carefully calibrated combination of lean protein (beef, chicken, pork, turkey, fish, seafood, eggs), low glycemic carbohydrates (brown rice, steel cut oats, quinoa, yams, legumes), heart-healthy fats, and an array of organic fruits and vegetables.

Our chicken is free-range organic and beef is grass fed. We also have a really nice line of caught wild Alaskan sockeye salmon and wild cod.

When you have just “organic” meat, this means they’re feeding them organic food (corn, wheat, soy) so free range and grass fed is equally as important.

Meals must not stay in their cooler bags longer then 2 hours.
The temperature range in which food-born bacteria can grow is known as the danger zone. This is from roughly 4–5 to 60 °C (39–41 to 140 °F). Food that remains in this zone for more than two hours should not be consumed. Foodborne microorganisms grow much faster in the middle of the zone, at temperatures between 21 and 47 °C (70 and 117 °F). Fitness Foods is not responsible for meals that are not refrigerated or kept out of the danger zone.

All your meals can be stored fresh in the fridge as they are delivered fresh twice per week and last 4 to 5 days. Feel free to pop your meals that you feel would freeze best in the freezer if you are not able to finish them on time.

We currently aren’t serving vegetarian meals but are working with the great chef’s at Chomp and they will be able to supply you delicious vegan and vegetarian meals. Go check them out at ChompVeganEatery.com

No Grain? No Problem! Paleo Options are available!

Some meals contain small amounts of raw organic cheese. Non dairy options are available

Ordering

Anything you choose off the Monday to Wednesday menu is delivered Sunday evening or Monday morning (depending on your delivery area) and anything chose​ off the Thursday to Sunday menu is delivered Wednesday evening or Thursday morning (depending on your delivery area)

The order deadline is Thursday for Sunday deliveries and Monday for the Wednesday deliveries

It is important to swap your empty cooler bag with ice pack with each delivery. For pick up locations please swap your bag with each pick up. You can either give it to the person who is working or leave the empty bag in the fridge.

If you forget to return your cooler or they are being held at any time, there is a $10 fee for a new cooler as we don’t know when we will get them back and our delivery coordinator has to create you a new bag with your name on it. However,​ if a new cooler is purchased it remains yours should you forget again.

Your meals will arrive FRESH on ice in a cooler bag, twice per week. We’ll pick up the previous delivery’s cooler bag and ice pack – kindly leave them outside your door – when we make your next delivery.

If coolers are being held at any time, there is a $10 fee for a new cooler. Once the new cooler is purchased it remains yours should you forget again.

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