It is important to swap your empty cooler bag with ice pack with each delivery. For pick up locations please swap your bag with each pick up. You can either give it to the person who is working or leave the empty bag in the fridge.

If you forget to return your cooler or they are being held at any time, there is a $10 fee for a new cooler as we don’t know when we will get them back and our delivery coordinator has to create you a new bag with your name on it. However,​ if a new cooler is purchased it remains yours should you forget again.